We offer FREE nationwide shipping. Shipping & handling times are approximately 6-8 business days.
Free local pick up is available from our warehouse located at 6/48 Anderson Road, Smeaton Grange 2567. To make an appointment with our warehouse for pick up, please contact us at firstname.lastname@example.org or on 1300 113 518 after you order.
We have a strict COVID-19 safe plan that we need to adhere to for pick-ups.
FREQUENTLY ASKED QUESTIONS
What is the ETA of my order?
Estimated delivery times for in stock items are 6-8 business days.
Pre-ordered products are on the product page and our incoming delivery page. However, these dates cannot be guaranteed due to the effect of COVID-19.
Due to gym closures there has been a steep climb in demand for gym products, which has put a strain on both local and international manufacturing, this adds to manufacturing lead times.
Once an item is shipped, we are seeing delivery times of approximately 4-6 business days which can vary pending the carrier we use & the order size.
For further information on this please contact us directly.
What is your manufacturing lead time?
Typically our manufacturing lead time is 15 business days. However, this can be subject to change due to COVID-19 shut downs, reduced factory hours and third party delays.
Can I pick-up my order?
Yes, however we ask that you make an appointment with our warehouse. We have a strict COVID-19 safe plan that we need to adhere to for pick-ups.
Where are you based?
We are based in Sydney NSW. Our warehouse address is 6/48 Anderson rd, Smeaton Grange.
Can you deliver nationwide?
Yes, we use major carriers such as TOLL and Australia post who deliver nationwide.
Are you delivering to VIC during lock-down?
Yes, our logistics partners are continuing to operate nationwide during the pandemic.
When will you have more equipment?
We are making more equipment locally every week to meet demand, our outsourced products are arriving regularly and many of the items within our containers have already been pre-sold to existing customers.
To secure equipment within our incoming containers or to have our team commence the manufacturing process or your products, you can place a pre-order on our website.
Do you offer partial fulfilment of orders?
Yes, we can partially fulfil your order if you wish as your products are ready. We prefer to completely fulfil orders however if you would like partial fulfilment while we get the rest of your order ready, please contact the team.
Is pre-order available?
Yes, click the pre-order button on the items listed on our website.
What are your shipping costs?
Shipping costs are calculated on our website and are based on the overall weight, dimensions and your delivery location.
Why was my barbell delivered separately to my other items?
Barbells are long items with a very different shape to carton, what are sorted by our logistics partners. Couriers typically deliver these items separately and they can often deliver orders over a few days, so don't be alarmed if you barbell is not delivered at the same time as the rest of your order!
What have you done to improve delivery times?
We have recently moved to large third party logistics facility in a 20,000 sqm warehouse and over 50+ pick packers. This has given us the ability to improve our delivery times and make use of the manpower and facilities of a larger business while our business grows.
We are currently dealing with a high volume of customer enquiries along with a backlog of orders and we have hired additional staff and implemented systems to help us keep pace with demand.
The team at Spartan want to thank you for choosing us and we look forward to helping you achieve your fitness goals!